{"id":100117,"date":"2023-05-16T13:02:15","date_gmt":"2023-05-16T13:02:15","guid":{"rendered":"http:\/\/lebanonnewsgazette.com\/?guid=b1e93b78ef6a1f763f209039e7203bf9"},"modified":"2023-05-16T13:02:15","modified_gmt":"2023-05-16T13:02:15","slug":"zoom-partners-with-anthropic-to-expand-federated-approach-to-ai","status":"publish","type":"post","link":"https:\/\/lebanonnewsgazette.com\/zoom-partners-with-anthropic-to-expand-federated-approach-to-ai\/","title":{"rendered":"Zoom Partners with Anthropic to Expand Federated Approach to AI"},"content":{"rendered":"
\n

Zoom announces investment in Anthropic to support research roadmaps and build steerable AI systems; Anthropic\u2019s AI model will help strengthen Zoom\u2019s federated approach across its platform, including Zoom Contact Center integrations<\/h4>\n

SAN JOSE, Calif., May 16, 2023 (GLOBE NEWSWIRE) — Today, Zoom announced a strategic partnership with and investment in Anthropic<\/u><\/a>, an AI safety and research company working to build reliable, interpretable, and steerable AI systems. The collaboration with Anthropic will further bolster Zoom\u2019s federated approach to AI<\/u><\/a> by allowing Anthropic\u2019s AI assistant, Claude, to be integrated with Zoom\u2019s platform (which includes Team Chat, Meetings, Phone, Whiteboard, Zoom IQ), starting with Zoom Contact Center.<\/p>\n

\u201cAnthropic\u2019s Constitutional AI model is primed to provide safe and responsible integrations for our next-generation innovations, beginning with the Zoom Contact Center portfolio. With Claude guiding agents toward trustworthy resolutions and powering self-service for end-users, companies will be able to take customer relationships to another level,\u201d said Smita Hashim, chief product officer for Zoom. \u201cPartnering with Anthropic also furthers our commitment to providing customers with our federated approach to AI, optimized to deliver outstanding customer experience outcomes. Additionally, with our investment, we are advancing leading-edge companies like Anthropic and helping to drive innovation in the Zoom ecosystem and beyond.\u201d<\/p>\n

\u201cPartnering with a leading collaboration platform like Zoom allows us to put robust, steerable AI into the hands of more people and unlock its potential to help streamline everyday processes,\u201d said Dario Amodei, CEO and co-founder of Anthropic. \u201cWe look forward to working together to showcase Anthropic\u2019s capabilities and our joint commitment to enhancing productivity through intelligent solutions.\u201d<\/p>\n

Zoom\u2019s federated approach to AI leverages its own proprietary AI models, along with those from leading AI companies \u2014 such as Anthropic \u2014 and select customers\u2019 models. With this flexibility to incorporate multiple types of models, Zoom can provide the most value for its customers\u2019 diverse needs. Zoom will be able to customize these models to perform better for a customer, based on their specific business needs.<\/p>\n

As the next step in evolving the Zoom Contact Center<\/u><\/a> portfolio, (Zoom Virtual Agent, Zoom Contact Center, Zoom Workforce Management), Zoom plans to incorporate Anthropic AI throughout its suite, improving end-user outcomes and enabling superior agent experiences. The Zoom Contact Center suite of solutions elevates the quality of customer experiences through better self-service and the ability to accurately understand customer intent. It intelligently guides customers to the best resolution, surfaces actionable insights that managers can use to coach their agents, and improves productivity by providing a unified communications and contact center experience. In the near future, Zoom will also use AI to provide the right resources to agents, so customers receive exceptional service experiences regardless of their reason for calling.<\/p>\n

Announced today, Zoom Ventures has made an investment in Anthropic, strengthening the relationship between both companies. Anthropic\u2019s research and development aims to create steerable, trustworthy, and responsible large-scale AI systems. Zoom did not disclose the amount of the investment.<\/p>\n

About Zoom<\/strong>
\nZoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more info at zoom.com<\/a>.<\/p>\n

Zoom Public Relations<\/strong>
\nLacretia Taylor
\npress@zoom.us<\/a> <\/p>\n

GlobeNewswire Distribution ID 8840480<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Zoom announces investment in Anthropic to support research roadmaps and build steerable AI systems; Anthropic\u2019s AI model will help strengthen Zoom\u2019s federated approach across its platform, including Zoom Contact Center integrations SAN JOSE, Calif., May 16, 2023 (GLOBE NEWSWIRE) \u2014 Today, Zoom announced a strategic partnership with and investment in Anthropic, an AI safety and [\u2026]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,182,2584,17,53,343,32],"tags":[],"yoast_head":"\nZoom Partners with Anthropic to Expand Federated Approach to AI - Lebanon News Gazette<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lebanonnewsgazette.com\/zoom-partners-with-anthropic-to-expand-federated-approach-to-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zoom Partners with Anthropic to Expand Federated Approach to AI - 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